Privacy Policy

1. Information We Collect

Personal Information:

• Contact Details: Name, email address, phone number
• Shipping Information: Physical address, postal code
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Account Information: Username, password (encrypted)

Automatically Collected Information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring website
• Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Improve our website and customer service
• Prevent fraudulent transactions
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping companies, email service providers
• Website Administrator: Grey Swan Design (Pty) Ltd, who manages and maintains our website and has access to information for technical and administrative purposes
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

Important: We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments
• Limited access to personal information
• Secure payment processing through certified providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations (5 years for tax records as per South African law)
• Resolve disputes
• Enforce our agreements

You may request deletion of your information at any time (see Your Rights section).

6. Your Rights (POPIA Rights)

As a data subject under POPIA, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal limitations)
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your information to another party
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at jnkritz@mweb.co.za

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site traffic
• Improve user experience
• Enable shopping cart functionality

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance.

11. Contact Information